• Our Friend the Faceclutcher
  • Conspiracy Media Group is a social research and communication strategy agency.

    We focus on finding insights amidst the noise and guide clients in how those insights can but used to move their business forward.

The Twitter Analytics Mess

twitterbot

A few years ago blogs became disastrous for social analytics. The blog content farms like Demand Media corrupted blogs as a source for analytics until Google changed the algorithm and cleaned it up.

Twitter is suffering from the same issue now. Bots and other high-volume oddities have clogged search results and rendered broad analytics virtually useless. Trust us, don’t trust Twitter results via social listening tools. They’re generally full of odd spam and bot-crap.

This isn’t Twitter’s only issue for use in analytics. The network increasingly feels like a PR Newswire source and less like a true environment for social exchanges. This combo of Bot-spam and Newswire-centricity has us depending less and less on the network for getting real insight into consumer point of view on a brand or a topic. I imagine us leaving Twitter out if it doesn’t get cleaned up soon.

The Decline Of Brands And Why I Hate Content Curation

A recent Adweek Infographic indicates the decline of consumer brand loyalty as represented by factors that include a decline in the interest of people in sharing information about a brand.

data-brand-bonding-01-2014

At the risk of leaning on causality instead of correlation I want to throw out this might in some small part be based on or at least not helped by the growing brand dependence on using curated content to connect with people.  It was initially thrilling that companies found interesting ways to collect and distribute content with a tangential connection to their customers but, please stop (or at least slow down).

We want customers to have a strong relationship with our brands and yet we send them shite that is only lightly connected to our brand?  If you look at brands that have used social and digital to create deeper connections you’ll find nary a curated piece among them.  Red Bull, Zappos, IBM, and others like them depend on connection experiences that are based entirely on products, and more importantly at times, product experiences that give us deeper insight into their brands.  Red Bull is an odd one since its brand is now of course more about a thrill-seeking lifestyle than a caffeinated beverage but regardless they nail it every time.

 

 

Managing Editor VS Chief Listening Officer

jonah

Very much like the post from Josh Hallett about the “newsroom setup” model. Investing in the Managing Editor first feels like a sensible choice but I always get nervous when the singular motivation for social is finding ways to speak to customers and prospects as opposed to greater focus on listening to serve other purposes.

You can of course distinguish between listening via social to serve multiple purposes within a company and social marketing as it is likely being referenced here.

018-pee-wee-herman-listen-to-reasonDamn though I wish companies would first install Chief Listening Officers (worst title ever) in their groups who would intelligently manage the information available for all possible uses within a company.

Gangham Style Marketing

Gangham Style has brought in over 15 million in revenue for Korean Pop Star Psy over the last three months.  This includes: music sales, ad sales, concert tickets, tv appearances and commercials.

Anyone looking to build a spike in their marketing plan would do well to follow Psy and the K-pop studios cranking out these new stars.

The brilliant use of social and a manic, but methodical, amplification of the initial social success should be inspiring.  The K-pop have done persistent well with their Korean Stars but really did it right when they hit big with Psy.  A hit followed by a military style expansion, all in a matter of weeks.

Difficult to repeat as evidenced by the fact that Psy is the first K-pop artist to break through in the states but really solid.

The Greatest Billboard Of All Time!

 

Image

It’s difficult to describe all the ways in which this sandwich board is brilliant.  Let’s try three:

1) It’s brutally honest.  We expect marketers to mostly hide from the truth but here’s someone being quite frank.

2) It’s funny.  We like things and people that are funny.  Putting this message on the sandwich board makes us want to hang around with the people who run this shop.  Regardless of the quality of the food.

3) The guy who wrote the review must be a bit of a douche and it probably wasn’t the sandwich that drove the review.  Somehow their willingness to put this message on the board makes us think that they must actually think their food is pretty good and that actually the jag-off who wrote it just had another issue that ticked him off.  

Since these people are so funny and we’re all so clever and appreciative of their humor we’re sure we wouldn’t be like the jerk and would actually have a great time here.  Can’t imagine there are any brands out there that wouldn’t learn a lesson in customer communication from these guys.  

The Web is Dead (Zuck told me so)

Great post from Dan Lyons on The Daily Beast / Newsweek about the Facebook Instagram purchase.

In the piece Lyons makes the rather obvious point that these mobile devices are turning out to be pretty popular.  So much so that Zuckerberg realized his Desktop Internet system will die if it doesn’t get mobile tout de suite.

We may not like Facebook as a company as much anymore but  this was a smart acquisition in the Andy Grove, “Only The Paranoid Survive” kind of way.  He may turn out to be more Jobs-like than the rest of the desktop-CEOs.

Marketing for the 99%

Bob Lefsetz, an influential music industry blogger, wrote a great post recently about music marketing for the rest of us.  He notes that while the Simon Cowell world of X Factor and Idol can power a a few artists down our throats, they don’t stick, and for real staying power you have to get your hands dirty a thousand different ways.   He calls it the DIY world.

http://bit.ly/uajzlG

This notion of the DIY world feels right for the rest of us marketers.  What we refer to as the Conspiracy of the Masses is just too strong to simply spend your way to success.  Not stunning news for all who’ve been slugging it out in the digital and social world for several years now but worth hearing again.